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Your questions, answered
Have a question about the football hospitality packages from epltrips.com? From seating arrangements and booking queries to match postponement and emergency cancellations, we've compiled answers to the questions we most frequently receive.
How will I know that my match tickets are booked and confirmed?
Once payment has been received by us, we will send you a booking confirmation immediately to the email address used to make this booking.
How will I receive my match tickets?
You will receive your digital match ticket by email, to the address used to make your booking. This will arrive approximately 3-7 days prior to the game.
Are my seats together?
Tickets will be seated together in pairs of 2. For a lot of clubs and sports, we can arrange more seats together, depending on the allocation we have. Therefore, we recommend you check, per category, how you will be seated. This is mentioned in the description of the seats you would like to book.
Can I include flights or anything else in my package?
You can include flights, accommodation, stadium & museum tours, local travel such as airport transfers or chauffeuring and much more, please be so kind as to mention to your travel consultant if you want to include any of the above extras in your package.
Do I need any identification on entering the venue?
We always advise everyone to bring a valid photo ID to avoid problems by entering the venue. In case tickets need to be collected from the official Box Office on the day of the event, a photo ID is required to obtain the tickets.
Can I bring guests that support the away team?
Yes, but away supporters are requested to adhere to the dress code and cannot wear away team colours including scarves. Away supporters must respect that all match-day hospitality seating is at the home end and must conduct themselves accordingly.
What if the match is postponed?
In the event that your match is rescheduled your match ticket will be valid for the rescheduled date and we will also be able to change the date of your hotel accommodation. Epltrips.com will not be liable for any travel cost incurred by you when a fixture is rescheduled. We do recommend international customers book flexible flight options so they can change their flights with the airline in the case of match postponements.
I’m on a sports break and there is an emergency, what can I do?
Oh, no! We have a dedicated out-of-hours team. Give us a call on +447776 403112 and we’ll be there to help!
I’ve not received my booking confirmation email, where is it?
First thing first, check your spam! You can also add our email address to your address book, and you will never miss an email again. Should you still have problems, please get in touch with us by emailing firstname.lastname@example.org. Alternatively, you can speak to our experts via +447776 403112.
What are the advantages of booking with epltrips.com?
We have an experienced team of event specialists who will provide you with all the information about your chosen event. We will help you arrange everything from the moment you enquire to following up with you after the event to find out how the event worked and to help you plan your next event.